Reprinted from ProcessGo!
I’ve spent the past 12 years helping companies improve their operations. Throughout this time, I’ve continually faced two challenges
- Gathering and structuring the information required to understand my client’s operations.
- Proving that my recommendation, at the end of my engagement, is the best way for the enterprise to proceed.
Over the past several years, I’ve been honing how I gather and structure information on my client’s current operations to the point where, last year, I reckoned I had it about right. So I got together with Matt Allen, one of Australia’s most talented web developers, and put it into a web application.
The challenge with gathering and structuring operations data is one of staying at the right level. When you first start an engagement, it’s like you’re flying over a dense jungle at high altitude. You can identify the big rivers and a mountains and it all looks pretty easy to understand. So you and your team strap on your parachutes, jump out of the plane, start floating towards the jungle. As soon as you pass through the tree canopy, it starts to get darker and your visibility is limited to a few metres. By the time you reach the jungle floor, you can’t see anything but undergrowth and you’ve usually dropped your machete. You can spend months smashing through the undergrowth and produce no tangible results other than losing some weight and half your team to Malaria.
Photo courtesy Kings Park, Perth
At ProcessGo! we provide the toolset to keep you at the canopy level. It’s like a series of tree top bridges that keep you close enough to the action to understand what’s going on but high enough that you can still make good progress.
So, after starting to build our web app to gather and structure operational data, we met up with Tom Frazier, who became, in Matt’s and my estimation, irrationally exuberant about what we were doing. He said:
You realise that once an enterprise describes what they are doing in your structured format, you can put that out to dozens of suppliers who will pay to show the enterprise how to significantly improve their process using the supplier’s software or services
And so, ProcessGo! was born…